These measures show how often hospitals provide care that research shows gets the best results for patients with certain conditions. This information can help you compare which hospitals give recommended care most often as part of the overall care they provide to patients.
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- Survey Of Patients’ Experience
This is accordion that contains the measure group
Patient Satisfaction
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. Use the results shown here to compare hospitals based on 11 important hospital quality topics. How this page works >>
Measure
Jackson Health System
Florida Avg.
National Avg.
More Info
Measure
Jackson Health System
Florida Avg.
National Avg.
More Info
Measure
Measure description
Patients who reported that their nurses “Always” communicated well
Measure description
Jackson Health System
Florida Avg.
National Avg.
- value of the graph in Jackson Health System73 %
- value of the graph in Florida Avg77 %
- value of the graph in National Avg81 %
Comparison of the graph with respect to the Jackson Health System
Higher is Better
4 % Lower
than
8 % Lower
than
Date Range:
1/2019 - 12/2019
Measure
Measure description
Patients who reported that their doctors “Always” communicated well
Measure description
Jackson Health System
Florida Avg.
National Avg.
- value of the graph in Jackson Health System77 %
- value of the graph in Florida Avg77 %
- value of the graph in National Avg82 %
Comparison of the graph with respect to the Jackson Health System
Higher is Better
5 % Lower
than
Date Range:
1/2019 - 12/2019
Measure
Measure description
Patients who reported that they “Always” received help as soon as they wanted
Measure description
Jackson Health System
Florida Avg.
National Avg.
- value of the graph in Jackson Health System58 %
- value of the graph in Florida Avg64 %
- value of the graph in National Avg70 %
Comparison of the graph with respect to the Jackson Health System
Higher is Better
6 % Lower
than
12 % Lower
than
Date Range:
1/2019 - 12/2019
Measure
Measure description
Patients who reported that staff “Always” explained medicines before giving it to them
Measure description
Jackson Health System
Florida Avg.
National Avg.
- value of the graph in Jackson Health System60 %
- value of the graph in Florida Avg62 %
- value of the graph in National Avg66 %
Comparison of the graph with respect to the Jackson Health System
Higher is Better
2 % Lower
than
6 % Lower
than
Date Range:
1/2019 - 12/2019
Measure
Measure description
Patients who reported that their room and bathroom were “Always” clean
Measure description
Jackson Health System
Florida Avg.
National Avg.
- value of the graph in Jackson Health System72 %
- value of the graph in Florida Avg71 %
- value of the graph in National Avg76 %
Comparison of the graph with respect to the Jackson Health System
Higher is Better
1 % Higher
than
4 % Lower
than
Date Range:
1/2019 - 12/2019
Measure
Measure description
Patients who reported that the area around their room was “Always” quiet at night
Measure description
Jackson Health System
Florida Avg.
National Avg.
- value of the graph in Jackson Health System55 %
- value of the graph in Florida Avg58 %
- value of the graph in National Avg62 %
Comparison of the graph with respect to the Jackson Health System
Higher is Better
3 % Lower
than
7 % Lower
than
Date Range:
1/2019 - 12/2019
Measure
Measure description
Patients who reported that they were given information about what to do during their recovery at home
Measure description
Jackson Health System
Florida Avg.
National Avg.
- value of the graph in Jackson Health System81 %
- value of the graph in Florida Avg85 %
- value of the graph in National Avg87 %
Comparison of the graph with respect to the Jackson Health System
Higher is Better
4 % Lower
than
6 % Lower
than
Date Range:
1/2019 - 12/2019
Measure
Measure description
Patients who “Strongly Agree” they understood their care when they left the hospital
Measure description
Jackson Health System
Florida Avg.
National Avg.
- value of the graph in Jackson Health System43 %
- value of the graph in Florida Avg51 %
- value of the graph in National Avg54 %
Comparison of the graph with respect to the Jackson Health System
Higher is Better
8 % Lower
than
11 % Lower
than
Date Range:
1/2019 - 12/2019
Measure
Measure description
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Measure description
Jackson Health System
Florida Avg.
National Avg.
- value of the graph in Jackson Health System66 %
- value of the graph in Florida Avg69 %
- value of the graph in National Avg73 %
Comparison of the graph with respect to the Jackson Health System
Higher is Better
3 % Lower
than
7 % Lower
than
Date Range:
1/2019 - 12/2019
Measure
Measure description
Patients who reported they would definitely recommend the hospital
Measure description
Jackson Health System
Florida Avg.
National Avg.
- value of the graph in Jackson Health System68 %
- value of the graph in Florida Avg70 %
- value of the graph in National Avg72 %
Comparison of the graph with respect to the Jackson Health System
Higher is Better
2 % Lower
than
4 % Lower
than
Date Range:
1/2019 - 12/2019
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